FAQs

How can I get in contact with SnugTrip™?
If you’d like to reach our support team, please head to the Contact Us page linked in our website header. One of our friendly team members will respond within 24–48 hours.

Where are your products located and shipped from?
All orders are packed and shipped from within Australia. Depending on stock availability and demand, items may be dispatched from our warehouses in Victoria or New South Wales.

What payment methods do you accept?
We accept all major payment options, including credit and debit cards, PayPal, and popular Buy Now, Pay Later services listed on our site.

Is delivery free?
Yes — we offer fast and free shipping Australia-wide on all orders.

What should I do if my order is delayed?
If your order hasn’t arrived, please check our Shipping Information page for guidance and refer to your Shipping Confirmation Email (check your spam/junk folder just in case). Still need help? Contact us via the Contact Us page, and we’ll assist you promptly.

What currency is used on your website?
All prices displayed are in Australian Dollars (AUD).